Introducing Clarabridge 5.0 & Collaborate!
Our Most Exciting Release Yet, Now Available!
We are proud to announce our most exciting release yet, Clarabridge 5.0 which includes a critical new module, Clarabridge Collaborate! Clarabridge 5.0 provides you with the fastest time to value by transforming millions of pieces of text data into easy-to-understand, actionable insights, and by fostering collaboration and accountability across the enterprise.
Exciting New Enhancements
This new release benefits your organization with enhancements including root cause analysis, theme detection, and easy insight extraction. As a result, you can expand your VoC initiatives, identify drivers of feedback quickly, and reduce manual processes.
Within Clarabridge 5.0, you gain access to essential new capabilities providing fast ROI and quick value to your CEM program. These include:
- Root Cause analysis enabling you to understand what’s driving volume and sentiment, with just a few clicks of your mouse
- Event & Theme Detection turning millions of pieces of raw data into actionable information, so you can go from data, to insight, to action, in just minutes
- Support for additional languages - Full NLP for over 4 billion people to support global VoC and CEM initiatives; new languages include German, Russian and Chinese, with existing support for English, Spanish, French, and Portuguese
- Satisfaction scoring and sentiment visibility help you increase customer loyalty & retention
- New visualizations, reports and charts for easily extracting insights, allowing you to quickly get to that “AHA!” moment
- Exception Rule enhancements so you can easily add, change or edit exceptions in just a few seconds
- Connector framework and APIs enabling integration with other systems & applications, move information in real-time
- Introducing Clarabridge Collaborate - New ways to manage and share information with built-In alerting
Clarabridge Collaborate – Now Available!
Clarabridge Collaborate is a new, add-on module that empowers and supports cross-department collaboration to solve today’s complex CEM and VoC challenges. As the newest addition to the Clarabridge suite, the module includes integrated alerts to stakeholders, delivering the right information to the right people, at the right time.
The solution has a familiar look-and-feel, making it easy for the typical business user to get up-and-running quickly. With no training and a minimal learning curve, you can interact with and invite others to participate in conversations--creating an environment for cooperative problem solving. You don’t even need to be a Navigator user to join; and have the ability to set your own alerting thresholds.
Learn More!
Both Clarabridge 5.0 and the new Collaborate module are available now. Don’t hesitate to integrate these new releases into your current CEM and VoC initiatives! To learn more, contact your account executive at (571) 299-1800, +44 203 142 8617, or email us at inquiries@clarabridge.com.
Download the Clarabridge Collaborate data sheet below:
Read the Clarabridge 5.0 press release below:
