A Clarabridge Report:
A Look at UK Customer Expectations in 2016

Temkin Group Insight Report: Maximizing Value from Customer Journey Mapping

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Authors:
Jen Rodstrom, CCXP

Customer Experience Transformist
Aimee Lucas, CCXP
Customer Experience Transformist & Vice President

Customer journey maps are an important component of many customer experience management programs today. However, the real benefit comes from putting journey mapping insights to work.

In this Insight Report, “Maximizing Value from Customer Journey Mapping,” analysts at Temkin Group identify 23 best practices for driving action and gaining value from your customer journey maps.

Read this report to learn:

  • How a customer journey map can help you find and fix customer problems
  • The importance of a customer-centric mindset throughout your organization
  • How to use a customer journey map to foster innovation and drive strategic decision-making


A Clarabridge Report:
A Look at UK Customer Expectations in 2016

What does a good customer experience look like in the UK? 

A Look At UK Customer Expectations in 2016


All customers want a good experience, but their expectations vary from country to country. In a new report, “A Look at UK Customer Expectations in 2016,” Clarabridge reveals what customers in the UK expect—and which companies are giving them what they want. 


Read this report to learn:

  • Which industries and brands provide the best customer service
  • Which areas UK brands are weakest in overall, such as social customer service
  • How customer service ranks vs. price and product in determining customer satisfaction


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