European Parliament Case Study

How the European Parliament Manages an International Team of Social Media Officers 

The European Parliament (EP), the only democratically elected EU institution, has had to organize more than 100 social media accounts. With the help of CX Social, the EP’s team of social media officers keeps a close eye on the performance and top conversations all across their social presence.

Discover how to:

  • Handle a large volume of social messages
  • Follow up on social conversations by reporting to different departments
  • Meet your audience's needs across social channels 

european parliament

"We were able to establish a secure social presence by being where our citizens are. Unlike many brands that focus solely on Twitter and Facebook, the EP is also digging into Instagram, Foursquare, and Pinterest to help do our jobs even better!"

- Web Editor European Parliament, Thilo Kunzemann

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