T-Mobile Case Study

Use Social Media Analytics to Boost Efficiency

Since they first established their social media presence, T-Mobile has relied on dedicated social media agents to work hard to deliver fast and helpful responses to social customers.

Discover how to:

  • Use big data to develop a proactive social media strategy
  • Easily adopt social media through straight forward reorganization
  • Lead a dynamic, well-suited social media team

"Now that our social media team is up and running, we want to further improve our service and efficiency. In the future, we will use the powerful CX Social data to streamline our own processes, like developing an effective work scheme for the social agents and estalblishing elaborate planning with proactive tweets."

- Content Specialist T-Mobile, Raymond Briët

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