A Clarabridge Webinar:
Health Plans: The Shift to Consumer Experience

The health care industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. One thing is clear – consumer experience matters!

In this webinar, Health Plans: The Shift to Consumer Experience, Bruce Temkin, CX Transformist & Managing Partner, Temkin Group will explain why member experience is so important and provide practical advice on how health insurers can improve the member experience.

Register to learn:
  • State of Customer Experience in the Health Insurance Industry, where he’ll share the results of how health plans performed in the 2016 Temkin Experience Ratings benchmark
  • Consumer Loyalty, examining 5 loyalty consumer behaviors and how loyalty level changes based on the customer experience
  • Propelling Your Customer Experience, providing recommendations across the Four Customer Experience Core Competencies

Bruce Temkin Report

All webinar attendees will receive FREE access to the exclusive Temkin Group Insight Report, “Maximizing Value From Customer Journey Mapping”.





Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

The health care industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. One thing is clear – consumer experience matters!

In this webinar, Health Plans: The Shift to Consumer Experience, Bruce Temkin, CX Transformist & Managing Partner, Temkin Group will explain why member experience is so important and provide practical advice on how health insurers can improve the member experience.

Register to learn:
  • The current state of customer experience in the healthcare industry and how health plans performed in the 2016 Temkin Experience Ratings
  • Five behaviors of consumer loyalty and how they drastically affect health plan revenue
  • How to take your customer experience program to the next level using the Four Customer Experience Core Competencies

A SPECIAL OFFER FOR WEBINAR REGISTRANTS

Bruce Temkin Report


All webinar registrants will receive FREE access to the exclusive Temkin Group Insight Report, 
“Maximizing Value From Customer Journey Mapping”.



REGISTER FOR THE WEBINAR
 

Thursday, January 26

1 PM ET | 10 AM PT
Duration: 45 Minutes

 

A Clarabridge Webinar:
Health Plans: The Shift to Consumer Experience

 

Send your questions to webinars@clarabridge.com before the webinar to help guide the focus of discussion; we’ll also take questions live during the webinar.

 

Featured Speaker: 

Bruce Temkin

Bruce Temkin
CX Transformist & Managing Partner, Temkin Group

Bruce Temkin is a leading expert in CX and the Managing Partner of Temkin Group. He has worked on defining and accelerating customer experience journeys for hundreds of organizations. Bruce is also the Chair and co-founder of the CXPA, a global non-profit organization.





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