A Clarabridge Webinar:
Demystifying Customer Journey Mapping

As companies strive to become more customer-centric and look to journey maps as a common framework to align their organizations around, it can be an overwhelming task. Join us, on Thursday, November 3rd at 1 PM ET | 10 AM PT, to learn tools and best practices that will give you a keen understanding of how everyone in your organization affects the experience customers are having with your brand and help pinpoint the areas you should focus on.

In this webinar, you’ll learn:

  • Key steps involved in building a touchpoint inventory to help establish the foundation for your CX Program
  • Using analytics to help inform your understanding of the customer journey
  • Common challenges and best practices that have enabled companies to execute on their brand promise   

Webinar Speakers:

Jeannie Walters

Jeannie Walters
CEO & Chief Customer Experience Investigator, 360Connext
Jeannie Walters is the CEO & Chief Customer Experience Investigator of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.


Koren Stucki

Koren Stucki
Vice President, CEM Consulting, Clarabridge
Koren has extensive experience in service innovation, customer experience and voice of the customer and employee having built several organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to global companies and non-profit organizations.


Bruce Temkin Report

All webinar attendees will receive FREE access to the exclusive Temkin Group Insight Report, “Maximizing Value From Customer Journey Mapping”.





Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

As companies strive to become more customer-centric and look to journey maps as a common framework to align their organizations around, it can be an overwhelming task. Join us, on Thursday, November 3rd at 1 PM ET | 10 AM PT, to learn tools and best practices that will give you a keen understanding of how everyone in your organization affects the experience customers are having with your brand and help pinpoint the areas you should focus on.

In this webinar, you’ll learn:

  • Key steps involved in building a touchpoint inventory to help establish the foundation for your CX Program
  • Using analytics to help inform your understanding of the customer journey
  • Common challenges and best practices that have enabled companies to execute on their brand promise  

A SPECIAL OFFER FOR WEBINAR REGISTRANTS

Bruce Temkin Report


All webinar registrants will receive FREE access to the exclusive Temkin Group Insight Report, 
“Maximizing Value From Customer Journey Mapping”.



RESERVE YOUR SPOT

Thursday, November 3rd

1 PM ET | 10 AM PT
Duration: 60 Minutes

Demystifying Customer
Journey Mapping
A Practical Approach to Using Customer Journey Maps & Analytics

 

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

Webinar Speakers:

Jeannie Walters

Jeannie Walters 
CEO & Chief Customer Experience Investigator, 360Connext

Jeannie Walters is the CEO & Chief Customer Experience Investigator of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. 


Koren Stucki

Koren Stucki 
Vice President, CEM Consulting, Clarabridge

Koren has extensive experience in service innovation, customer experience and voice of the customer and employee having built several organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to global companies and non-profit organizations.



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