Clarabridge Webinars: The ROI of Social Customer Service

Customers use social media to ask questions, make suggestions, and complain about your brand. Is it worth investing in social as a customer service channel? What impact does it have on the bottom line? Please join us as Dr. Natalie Petouhoff of Constellation Research shares her method for determining the ROI of Social Customer Service. Whether you are new to social customer service, or ready to take your program to the next level, you’ll get valuable insight on measuring the impact of this new frontier in customer care.

In this webinar, you will learn the:

  • Actual calculations for determining your social customer service ROI
  • Process for improving social customer service results
  • Business value real brands have seen from social customer service

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker:

Dr. Natalie Petouhoff 


Dr. Natalie Petouhoff
Vice President and Principal Analyst
Constellation Research 




Dr. Natalie Petouhoff is Vice President and Principal Analyst at Constellation Research, focusing on Social, Mobile, Digital, Listening and Monitoring, Marketing, Commerce, Customer Experience of IoT, Customer Care, Customer Service, and Contact Centers. She was voted one of the top 100 Most Influential Women in the World, as one of the top 50 CRM and Customer Experience Professionals and in the Top 20 for Social and Digital Media Experts. She previously was a management consultant and systems integrator at PwC, a Forrester analyst and chief digital and social media strategist at Weber Shandwick.

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Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

What’s the real value of social customer service?

Customers use social media to ask questions, make suggestions, and complain about your brand. Is it worth investing in social as a customer service channel? What impact does it have on the bottom line? Please join us as Dr. Natalie Petouhoff of Constellation Research shares her method for determining the ROI of Social Customer Service. Whether you are new to social customer service, or ready to take your program to the next level, you’ll get valuable insight on measuring the impact of this new frontier in customer care.

In this webinar, you will learn the:

  • Actual calculations for determining your social customer service ROI
  • Process for improving social customer service results
  • Business value real brands have seen from social customer service


Webinar Speaker:

Dr. Natalie Petouhoff 


Dr. Natalie Petouhoff
Vice President and Principal Analyst
Constellation Research 




Dr. Natalie Petouhoff is Vice President and Principal Analyst at Constellation Research, focusing on Social, Mobile, Digital, Listening and Monitoring, Marketing, Commerce, Customer Experience of IoT, Customer Care, Customer Service, and Contact Centers. She was voted one of the top 100 Most Influential Women in the World, as one of the top 50 CRM and Customer Experience Professionals and in the Top 20 for Social and Digital Media Experts. She previously was a management consultant and systems integrator at PwC, a Forrester analyst and chief digital and social media strategist at Weber Shandwick.

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WATCH THIS WEBINAR

A Clarabridge Webinar:
The ROI of Social
Customer Service

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