A Clarabridge Webinar:
Using Social Feedback to Improve the Customer Experience

Today’s consumers expect brands to respond to them on social media, and they want responses fast—nights and weekends, too. But how does a business get there? Do you know what you need?  Join us on Wednesday, October 19th at 10am ET / 3pm BST for answers.

Blake Morgan, Speaker, Author, will discuss how your brand can harness the power of social feedback.

Register for this webinar to learn:

  • The importance of empowered communities
  • The technology requirements to make your program successful
  • The real-life stories of how social feedback transforms the customer journey
     

Webinar Speaker:

Blake Morgan

Blake Morgan
Speaker, Author

Blake Morgan is the author of More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences (Routledge 2017). She is an advisor, speaker, podcast host and the President of SOCAP's Northwest Chapter. She is a former customer service practitioner having worked with and advised companies such as Intel, Verizon Wireless and many more. She lives in Alameda, California with her husband and their baby girl.


Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

Today’s consumers expect brands to respond to them on social media, and they want responses fast—nights and weekends, too. But how does a business get there? Do you know what you need?  Join us on Wednesday, October 19th at 10am ET / 3pm BST for answers.

Blake Morgan, Speaker, Author, will discuss how your brand can harness the power of social feedback.

Register for this webinar to learn: 

  • The importance of empowered communities
  • The technology requirements to make your program successful
  • The real-life stories of how social feedback transformed customer experience


Webinar Speaker:

Blake Morgan

Blake Morgan
Speaker, Author

Blake Morgan is the author of "More Is More: How The Best Companies Work Harder and Go Farther To Create Knock Your Socks Off Customer Experiences" (Routledge 2017). She is an advisor, speaker, podcast host and the President of SOCAP's Northwest Chapter. She is a former customer service practitioner having worked with and advised companies such as Intel, Verizon Wireless and many more. She lives in Alameda, California with her husband and their baby girl.



Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

WATCH THIS WEBINAR

Duration: 60 Minutes

A Clarabridge Webinar:
Using Social Feedback to Improve the Customer Experience

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