A Clarabridge Webinar:
Omni-Channel Challenges in the Contact Center: Staying Ahead of Your Customers’ Expectations

Bruce Temkin Report

All webinar attendees will receive FREE access to the exclusive Temkin Group Insight Report, “Maximizing Value From Customer Journey Mapping”.





Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

While digital, speech and AI solutions are meant to make life easier, new data from The Northridge Group reveals more than half of consumers still find it difficult to navigate and resolve customer service issues. Consumers are desperately seeking easier and faster service; however, their experience is often fragmented, inconsistent, cumbersome and lacking personalization.

Join us on Thursday, October 19 to hear from The Northridge Group and Clarabridge as they share how to create an “outside in” view of your business from your customer’s perspective and how to implement best practices to improve customer experience and brand loyalty, while reducing your cost structure.

During this webinar, you will learn:
  • Latest trends in consumer feedback on the omni-channel experience
  • Strategies on how to identify and address drivers of customer dissatisfaction that have meaningful operational and financial impact 
  • Tools you can leverage to gain deep and actionable VoC insights to better serve your customers on their channel of choice
Register now!

A SPECIAL OFFER FOR WEBINAR REGISTRANTS

Bruce Temkin Report


All webinar registrants will receive FREE access to the exclusive Temkin Group Insight Report, 
“Maximizing Value From Customer Journey Mapping”.



REGISTER FOR THE WEBINAR 

Thursday, October 19

1 PM ET
Duration: 45 Minutes

 

A Clarabridge Webinar:
Omni-Channel Challenges in the Contact Center: Staying Ahead of Your Customers’ Expectations

 

Send your questions to webinars@clarabridge.com before the webinar to help guide the focus of discussion; we’ll also take questions live during the webinar.

 

Featured Speaker: 

Pam Plyler

Pam Plyler
Executive Practice Lead, Customer Experience, NRG

Pam has over 20 years of experience in the development and implementation of strategies to improve customer experience, specifically focused on the effectiveness and efficiency of contact center operations. Pam has successfully executed high-impact, strategic initiatives in all major business verticals including healthcare, retail, financial services, wholesale and government. As Customer Experience Practice Lead, Pam provides leadership, expertise and insights to clients looking to transform their contact centers and drive towards best-in-class performance in quality, operational effectiveness and efficiency. Pam drives results through her passionate leadership, process re-engineering, technology solutions and organizational design. Pam holds a B.S. in Mathematics and a Masters in Statistics, both from the University of Akron.


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