Social customer service provides huge opportunities to brands. Your customers are on social media and fielding their requests is not only more convenient for them, it’s also an opportunity for your brand to save money and build a reputation.
In the Forrester report, Build Customer Relationships with Social Customer Care, analyst Erna Alfred Liousas looks at the ways that social customer care can help your brand, including:
Report originally published December 17, 2015
The foundation of a solid customer journey map lies in the legitimacy of it. An ounce of truth trumps a gallon of guesses in a customer journey map. Defining sentiment and across touch points throughout the journey helps you to make the journey map critical throughout your entire organization.
With our eBook, 5 Steps to Improving the Customer Journey with Analytics, you’ll get a practical, step by step guide that demonstrates the following:
Please fill out the form to receive this eBook: