Social customer service provides huge opportunities to brands. Your customers are on social media and fielding their requests is not only more convenient for them, it’s also an opportunity for your brand to save money and build a reputation.
In the Forrester report, Build Customer Relationships with Social Customer Care, analyst Erna Alfred Liousas looks at the ways that social customer care can help your brand, including:
Report originally published December 17, 2015
We all make mistakes. You use salt instead of sugar in your cookies or leave your coffee on top of the car as you drive off to work. But mistakes on social media? Those could have much wider implications.
Avoid making a mistake that winds up in the next Buzzfeed article by knowing what to expect and how to prevent it. In our latest joint eBook, social customer expert Jay Baer outlines, 8 Mistakes to Avoid in Social Customer Service by Jay Baer.
In this eBook, Jay Baer outlines:
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