A Clarabridge Webinar:
Better Together, Marketing and Service

Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.


Marketing Is from Mars and Customer Service Is from Venus:
How to Collaborate for Better Customer Experience


The current customer engagement environment is constantly in flux. In a world where omni-present customers can post on social media in real-time, enterprises must be ready to respond at the same rate.

In most cases, marketing drives the brand on social media while contact centers offer affordable social media-based customer care. Social media has many stakeholders in the enterprise, yet many studies show marketing is still the majority owner with customer service training. So, the question is, who should own social customer care? Marketing or customer service?

In this webinar, you'll hear Mila D’Antonio, Principal Analyst at Ovum, explain market best practices that drive collaborative, customer winning, approaches.

Watch this webinar to learn:
  • How to break down enterprise silos
  • Steps for giving social a central role in enterprise customer experience strategies
  • Examples of companies that have centrally located their social customer care organizations
  • Requirements for quality social care no matter where it sits

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

WATCH THE WEBINAR 


Duration: 45 Minutes

 

A Clarabridge Webinar:
Better Together, Marketing and Service

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