A Temkin Group Custom Insight Report:
Industry Spotlight: Health Plans

Temkin GroupThe health insurance industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. Through all of the changes, one thing is clear: consumer experience matters!



Industry Spotlight: Health Plans, a Temkin Group Custom Insight Report, gives you practical advice on how to improve the member experience.

Download this report to learn:
  • The current state of customer experience in the health insurance industry and how health plans performed in the 2016 Temkin Experience Ratings
  • 5 behaviors of consumer loyalty and how they drastically affect health plan revenue
  • How to take your customer experience program to the next level using the four customer experience core competencies

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