The health insurance industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. Through all of the changes, one thing is clear: consumer experience matters!
Industry Spotlight: Health Plans, a Temkin Group Custom Insight Report, gives you practical advice on how to improve the member experience.
Download this report to learn:
- The current state of customer experience in the health insurance industry and how health plans performed in the 2016 Temkin Experience Ratings
- 5 behaviors of consumer loyalty and how they drastically affect health plan revenue
- How to take your customer experience program to the next level using the four customer experience core competencies