The health care industry is in the midst of a major shift, with many different forces shaping how health plans need to operate in the future. One thing is clear – consumer experience matters!
WATCH THIS WEBINAR
Duration: 45 Minutes
Bruce Temkin is a leading expert in CX and the Managing Partner of Temkin Group. He has worked on defining and accelerating customer experience journeys for hundreds of organizations. Bruce is also the Chair and co-founder of the CXPA, a global non-profit organization.