A Clarabridge Webinar:
How to Expand Your Social Customer Service Program Without the Drama

You may have recently expanded your social customer service team, or you’re thinking about doing so eventually. But whenever you grow, there will be obstacles, stumbling blocks, sticky wickets, or monsters under the bed to create angst and slow your progress.

Let’s make sure that doesn’t happen, okay?

Join Jay Baer, President of Convince & Convert, for a fast-paced, insightful, and relevant session. Drawn from the experiences of Clarabridge customers, and Jay’s consulting and research for his best-selling book Hug Your Haters, this is a MUST-ATTEND for social media customer service personnel.

You’ll learn:
  • The 8 common mistakes made when expanding social customer service
  • How to better measure the impact of social care
  • Ideas for how to find qualified social customer service front-line reps
  • Why software integration is critical and how to make sure it happens in your organization
  • How to ditch policies that drive customers crazy

WATCH THIS WEBINAR 
Duration: 45 Minutes

 

A Clarabridge Webinar:
How to Expand Your Social Customer Service Program Without the Drama

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