A Clarabridge Webinar:
How to Expand Your Social Customer Service Program Without the Drama

Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

You may have recently expanded your social customer service team, or you’re thinking about doing so eventually. But whenever you grow, there will be obstacles, stumbling blocks, sticky wickets, or monsters under the bed to create angst and slow your progress.

Let’s make sure that doesn’t happen, okay?

Join Jay Baer, President of Convince & Convert, for a fast-paced, insightful, and relevant session. Drawn from the experiences of Clarabridge customers, and Jay’s consulting and research for his best-selling book Hug Your Haters, this is a MUST-ATTEND for social media customer service personnel.

You’ll learn:
  • The 8 common mistakes made when expanding social customer service
  • How to better measure the impact of social care
  • Ideas for how to find qualified social customer service front-line reps
  • Why software integration is critical and how to make sure it happens in your organization
  • How to ditch policies that drive customers crazy

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

WATCH THIS WEBINAR 
Duration: 45 Minutes

 

A Clarabridge Webinar:
How to Expand Your Social Customer Service Program Without the Drama

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