Technology has come a long way over the years from traditional call centres to highly advanced customer care centres servicing a multitude of new channels, including social media.
Several years ago, Telenet (a Belgium-based Telco and Entertainment provider) started a small social media team to provide support on their products and services through social media platforms. The different platforms, functionalities, and the mindset of the customer has changed throughout the years. How do you manage your business in a world where everything is always shifting while providing an amazing customer experience?
Watch our webinar to hear from Hara Ahmad, Telenet’s Head of Social Media, and find out how they manage online conversations on different platforms and channels. In this webinar, you will learn how she manages the different challenges and opportunities that Telenet is faced with and how they overcome those while still delivering a personalized experience.