A Clarabridge Webinar:
Loudspeaker to Earplugs 2017—Delivering Personalized Social Customer Service

Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

Technology has come a long way over the years from traditional call centres to highly advanced customer care centres servicing a multitude of new channels, including social media.

Several years ago, Telenet (a Belgium-based Telco and Entertainment provider) started a small social media team to provide support on their products and services through social media platforms. The different platforms, functionalities, and the mindset of the customer has changed throughout the years. How do you manage your business in a world where everything is always shifting while providing an amazing customer experience?

Watch our webinar to hear from Hara Ahmad, Telenet’s Head of Social Media, and find out how they manage online conversations on different platforms and channels. In this webinar, you will learn how she manages the different challenges and opportunities that Telenet is faced with and how they overcome those while still delivering a personalized experience.

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

WATCH THIS WEBINAR
Duration: 45 Minutes

 

A Clarabridge Webinar:
Loudspeaker to Earplugs 2017—Delivering Personalized Social Customer Service

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