A Clarabridge Webinar:
Place the Right Bet on Social Care

Growing a Social Customer Service team isn’t easy. Keeping up with customer demand is even harder. Sky Betting and Gaming will walk you through how they’ve cultivated an efficient team that more than doubled in just under two years. They’ll also walk you through the ways they strategically leveraged CX Social to their advantage as a unique service to their customers.

Join Domonique Price, Contact Centre Manager, Sky Betting & Gaming as she uncovers:
  • How she addressed social media staffing and development within the company
  • The journey to automating social engagement while maintaining efficient operational standards
  • What she had to do to keep up with the RequestaBet initiative that was scaling faster than anticipated 
  • What a year of accelerated growth means in terms of staffing, planning and benchmarking


WATCH THIS WEBINAR 

Duration: 45 Minutes

 

A Clarabridge Webinar:
Place the Right Bet on Social Care

Featured Speaker

Domonique Price, Contact Centre Manager, Sky Betting & Gaming

Domonique Price
Contact Centre Manager, Sky Betting & Gaming


Dom has over 10 years’ experience working within the gambling industry in customer services. She currently heads up the Social Media /Contact Centre & Help and Support channels with her current focus being on the Sky Bet product. The last 15 months, she has been focused on Social Media CS and growing this particular team, as well as devising a strategy plan which will set them apart from the rest of the industry.

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