Traditional customer service models are evolving from long hold times on the phone to customers taking the lead for when, where, and how they get the help they need. The problem is, most companies lack the resources, teams, and overall planning that it takes to keep up with the demand for enhanced customer care.
Join Klarna, one of Europe’s largest banks, as they walk you through everything from what it means to be smoooth (that’s spelled right, and it’s the model they live by) to how you can craft seamless social experiences for customers. They’ll uncover the customer insights they use to their advantage, how they make customers happy through social media, the tools that help them get it done, and the team that pulls it all together. Whether you’re looking for an understanding of how social customer service works, or you’re looking to improve your team’s social customer service efforts - Klarna will spill their secrets for a smoooth journey to social customer service.
WATCH THIS WEBINAR
Duration: 45 Minutes