A Clarabridge Webinar:
Social Media as a Preferred Customer Service Channel: A Smoooth Journey

Traditional customer service models are evolving from long hold times on the phone to customers taking the lead for when, where, and how they get the help they need. The problem is, most companies lack the resources, teams, and overall planning that it takes to keep up with the demand for enhanced customer care.

Join Klarna, one of Europe’s largest banks, as they walk you through everything from what it means to be smoooth (that’s spelled right, and it’s the model they live by) to how you can craft seamless social experiences for customers. They’ll uncover the customer insights they use to their advantage, how they make customers happy through social media, the tools that help them get it done, and the team that pulls it all together. Whether you’re looking for an understanding of how social customer service works, or you’re looking to improve your team’s social customer service efforts - Klarna will spill their secrets for a smoooth journey to social customer service.


Klarna

WATCH THIS WEBINAR 

Duration: 45 Minutes

 

A Clarabridge Webinar:
Social Media as a Preferred Customer Service Channel: A Smoooth Journey

Featured Speaker

Fia Engström

Fia Engström,
Process Manager of Customer Support, Klarna


Fia Engström is Process Manager of the Customer Support team at Klarna located in Stockholm, Sweden. She is responsible for customer service in eight European markets and the main tasks of the team are to handle complex cases and complaints where social media is an important channel. Fia has 12 years of experience in various customer service roles. Previous experience includes employment at Scandinavian Airlines, the Swedish Airport Authority Swedavia and Orbitz Travel.

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