The most successful businesses in the hospitality and travel industry have one thing in common- being global doesn’t stop them from thinking local. From Social Care to content generation, a localized approach with a global organization will bring the guest experience center stage.
Rezidor Hotel Group has mastered the art of customer experience and they’ll walk you through moving from complaint-only social care to finding surprise and delight opportunities, personalizing the digital experience, and leveraging influencer relationships to drive customer engagement and loyalty.
WATCH THIS WEBINAR
Duration: 45 Minutes