A Clarabridge Webinar:
The Rise of Social Care in the Digital Age

The most successful businesses in the hospitality and travel industry have one thing in common- being global doesn’t stop them from thinking local. From Social Care to content generation, a localized approach with a global organization will bring the guest experience center stage.

Rezidor Hotel Group has mastered the art of customer experience and they’ll walk you through moving from complaint-only social care to finding surprise and delight opportunities, personalizing the digital experience, and leveraging influencer relationships to drive customer engagement and loyalty.


Carlson Rezidor

WATCH THIS WEBINAR 

Duration: 45 Minutes

 

A Clarabridge Webinar:
The Rise of Social Care in the Digital Age

Featured Speaker

Sophie Clarke

Sophie Clarke
Social Media Manager, The Rezidor Hotel Group


Sophie previously worked with Starwood Hotels (now Marriott) as Digital Marketing Manager, Southern Europe for The Luxury Collection brand. She drove a social culture across the region through various campaigns, including the key brand flagship hotel opening in Milan to a 150K+ Facebook following in Year 1. Sophie has previously worked in Brussels doing Restaurant & Bar Marketing for the 5 Starwood Brussels hotels and in the Starwood HQ.

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