How do leading social customer care departments manage and optimize the productivity of their teams and agents? What metrics determine when it is necessary to expand and scale the team? Watch this webinar recording to learn how social customer care leaders around the world use Engagor to make data-driven decisions.
In this webinar we explore:
Andy has helped some of the world's largest brands solve reporting and productivity challenges by implementing Engagor's real-time social customer service platform into their business processes. He bridges the gap between business value and technical configuration, and enjoys supporting new product adoption as well as change management.
WATCH THIS WEBINAR
Duration: 45 Minutes