Webinar Recording:
Social Care Metrics – How to Measure and Optimize Performance

Here's What You Need To Know About Social Customer Care Metrics.

How do leading social customer care departments manage and optimize the productivity of their teams and agents? What metrics determine when it is necessary to expand and scale the team? Watch this webinar recording to learn how social customer care leaders around the world use Engagor to make data-driven decisions.

In this webinar we explore:

  • What KPIs are being used by cutting-edge social customer care departments to measure productivity
  • How do social customer care leaders drill down to identify specific opportunities to remove bottlenecks and optimize their teams’ efficiency
  • How are social customer care leaders moving beyond quantitative data to also ensure contextual quality control
  • How do social customer care leaders determine and justify when and how to scale their teams’


Webinar Speaker: 

Andrew Davis

Andrew Davis
Director of Engagor Sales, Clarabridge

Andy has helped some of the world's largest brands solve reporting and productivity challenges by implementing Engagor's real-time social customer service platform into their business processes. He bridges the gap between business value and technical configuration, and enjoys supporting new product adoption as well as change management. 


 Webinar: Social Care Metrics – How to Measure and Optimize Performance

How do leading social customer care departments manage and optimize the productivity of their teams and agents? What metrics determine when it is necessary to expand and scale the team? Watch this webinar recording to learn how social customer care leaders around the world use Engagor to make data-driven decisions.

In this webinar we explore:

  • What KPIs are being used by cutting-edge social customer care departments to measure productivity
  • How do social customer care leaders drill down to identify specific opportunities to remove bottlenecks and optimize their teams’ efficiency
  • How are social customer care leaders moving beyond quantitative data to also ensure contextual quality control
  • How do social customer care leaders determine and justify when and how to scale their teams’

Webinar Speaker: 

Andrew Davis

Andrew Davis

Director of Engagor Sales, Clarabridge

Andy has helped some of the world's largest brands solve reporting and productivity challenges by implementing Engagor's real-time social customer service platform into their business processes. He bridges the gap between business value and technical configuration, and enjoys supporting new product adoption as well as change management. 

WATCH THIS WEBINAR

Duration: 45 Minutes

Stay connected

Clarabridge on Twitter Clarabridge on Facebook Clarabridge on LinkedIn Clarabridge on Google+ Get the Clarabridge feed.