A Clarabridge Webinar Featuring Blake Morgan:
The Evolution of
Social Customer Care

Where Are Your Customers Looking For Help?

Until recently you were probably ok with responding to the occasional customer tweet, leaving the rest to fade into the vastness. In 2016, it’s no longer an option. Starting yesterday, you must pay attention to every Tweet, every Facebook post, and you need to start worrying about Snapchat, Sina Weibo or WeChat. Not only that, today’s consumers expect a reply and they expect it on every channel in near real-time.

Don’t be a brand that struggles to keep up with customer demand. Learn how to deal with the tsunami of social feedback and social customer care requests in this informative webinar with industry expert Blake Morgan.

Date: Thursday, January 28th 

Time: 11am ET (New York) / 4pm GMT (London)

In this webinar Blake Morgan sets you up for success with your social customer service program:

  • Practical tips from big brands of social customer service done right 
  • How to train and develop ideal agent behavior inside the contact center suited for social customer service 
  • How the contact center can improve collaboration with marketing, PR, sales and other internal stakeholders  

Webinar Speaker: 

Blake Morgan

Blake Morgan
Forbes Columnist & Customer Experience Advisor

Blake Morgan is a customer experience advisor and frequent speaker that has worked with Intel, Verizon Wireless, go90, Newmark Knight Frank Retail, One Medical, Misfit Wearables and more. She is a Forbes columnist and serves as the VP of Marketing for the Society of Consumer Affairs Professionals. She was ranked as #20 of the Top 50 ICMI Thought Leaders of 2015. 


Are You Prepared for The Social Tsunami?

Until recently you were probably ok with responding to the occasional customer tweet, leaving the rest to fade into the vastness. In 2016, it’s no longer an option. Starting yesterday, you must pay attention to every Tweet, every Facebook post, and you need to start worrying about Snapchat, Sina Weibo or WeChat. Not only that, today’s consumers expect a reply and they expect it on every channel in near real-time.

Don’t be a brand that struggles to keep up with customer demand. Learn how to deal with the tsunami of social feedback and social customer care requests in this informative webinar with industry expert Blake Morgan.

Date: Thursday, January 28th 

Time: 11am ET (New York) / 4pm GMT (London)

Duration: 45 minutes

In this webinar Blake Morgan sets you up for success with your social customer service program:

  • Practical tips from big brands of social customer service done right 
  • How to train and develop ideal agent behavior inside the contact center suited for social customer service 
  • How the contact center can improve collaboration with marketing, PR, sales and other internal stakeholders  

Webinar Speaker: 

Blake Morgan

Blake Morgan
Forbes Columnist & Customer Experience Advisor

Blake Morgan is a customer experience advisor and frequent speaker that has worked with Intel, Verizon Wireless, go90, Newmark Knight Frank Retail, One Medical, Misfit Wearables and more. She is a Forbes columnist and serves as the VP of Marketing for the Society of Consumer Affairs Professionals. She was ranked as #20 of the Top 50 ICMI Thought Leaders of 2015. 


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