Building a Successful Customer Experience Organization Inside a Fortune 1000 Company Building a Successful Customer Experience Organization Inside a Fortune 1000 Company
This webinar will take attendees on a journey from learning how to structure a successful organization, forge a strong bond with necessary IT teams, what technology is critical to understand how to capture and utilize the Voice of the Customer, and some real life example of use cases.
The presentation will cover how to build from the ground up, lay infrastructure, outline efficient processes, forge stakeholder relationships and create early success. The best practices shared will allow firms to achieve long term goals and ultimately embed Customer Experience (CX) into the culture of their large enterprise
Jeff Mango, VP of Customer Business Intelligence at Verizon
Jason Schneider, SVP of Enterprise Sales at Clarabridge
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