Forrester Names Clarabridge A Leader in Text Analytics and
A Strong Performer in Speech Analytics

The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 has a stringent 22-criteria evaluation and has identified Clarabridge as a Leader.

Forrester AI-Based Text Analytics WaveFindings from the report:
  • In the Current Offering category, Clarabridge received the highest score possible in the analytics, depth of functionality, ease of use, and mix of rules and learning criteria
  • In the Strategy category, Clarabridge received the highest possible score in the focus on SaaS and cloud and focus on text analytics criteria
  • Clarabridge shows high out-of-the-box accuracy with robust rules and ontologies



The Forrester New Wave™: AI-Fueled Speech Analytics Solutions Report Q2 2018 has a stringent 10-criteria evaluation and has identified Clarabridge as a Strong Performer.

Forrester Speech Analytics WaveFindings from the report:
  • Clarabridge has a differentiated offering in NLP and leverages the vast array of linguistic and machine learning capabilities
  • Clarabridge delivers strong capabilities for insights discovery and the ability to analyze voice-of-the-customer data across channels
  • The customers of Clarabridge rave about the company and the product’s ability to draw customer insights across both text and speech sources