The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 has a comprehensive 40-criteria evaluation and has identified Clarabridge as a Leader.
Findings from the report:
- Clarabridge excels with integrations and helping clients understand the “why.”
- According to Forrester, Clarabridge’s approach “enables the platform to be the brain for CX programs, helping clients make more intelligent decisions.”
- Clarabridge received the highest score possible in the feedback and data collection capabilities, text analytics, and scalability criteria in the current offering category, and the second highest score in analysis capabilities.