Today’s expectations of customer service are even more demanding and detailed than ever, and AI-fueled customer service solutions have become essential in today’s digital age for providing seamless solutions to customer concerns. Customers are turning to new technologies such as chatbots, messaging platforms, and video for quick and error-free customer support. However, enterprises are struggling to properly implement this newly emerging category of customer service solutions.

Download this Forrester Research report from February 28, 2018 to learn about the emergence and need for implementing digital solutions into your customer service capabilities.

Key takeaways include:
  • Customer service experts must go beyond the status-quo
  • CRM is often unsuccessful when connecting valuable customer moments
  • AI-fueled digital customer service solutions provide personalized interactions