Clarabridge Recognized as a Leader in The Forrester Wave™:
AI-Based Text Analytics Platforms Report Q2 2018

The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 has a stringent 22-criteria evaluation and has identified Clarabridge as a leader with the highest score in the Current Offering category and second highest score in the Strategy category.

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Findings from the report:
  • In the Current Offering category, Clarabridge received the highest score possible in the analytics, depth of functionality, ease of use, and mix of rules and learning criteria
  • In the Strategy category, Clarabridge received the highest possible score in the focus on SaaS and cloud and focus on text analytics criteria
  • Clarabridge shows high out-of-the-box accuracy with robust rules and ontologies

Clarabridge offers “a highly differentiated emotion, effort, and intent analysis, while most of its competitors still mainly offer sentiment analysis.” Additionally, the report noted that, “a majority of reference customers attest that Clarabridge’s product and professional services 'exceed' or 'significantly exceed' their expectations.”

- The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018