A Clarabridge Webinar:
Is a Unified View of the Customer a Fairy Tale?

With Europe going all GDPR on us, there are now a number of challenges to navigate. For instance, your customers could simply tweet: “Please unsubscribe me from your newsletter #GDPR #stopspam.” How many different systems will your customer service agent need to navigate to resolve this simple request?

In this webinar, we will show you how to leverage intelligent data synchronization to pull information that lie hidden in disparate systems (CRM, marketing apps, invoicing, CX Social) so your agents can spend more time helping customers.

WATCH THE WEBINAR 

Duration: 45 Minutes

 

Webinar:
Is a Unified View of the Customer a Fairy Tale?

Featured Speakers: 

Frans Leys

Frans Leys
Solutions Engineer, PieSync

Frans helps various companies to configure their data synchronizations. To this end, it collects all kinds of customer feedback to advance the platform of PieSync. He began his career with - as he says - a boring job in corporate finance. Four years ago, Frans changed course and started working for exciting software start-ups as a solution engineer. Today it implements cutting-edge solutions in SMEs.

Dimitri Callens

Dimitri Callens
Director of Product Management, Clarabridge

Dimitri Callens is one of the co-founders of Engagor, now CX Social. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. As Director of Product Management, he works alongside the CX Social R&D, Customer Support and Customer Success teams. He keeps up with evolving trends in the social customer services space, enterprise technology and regularly serves as a thought leader for social customer service.

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