Temkin Group:

Seventh Annual State of Voice of the
Customer Programs Insight Report

Temkin Group recently completed their Seventh Annual State of Voice of the Customer Programs Insight Report, which examines customer insight efforts and benchmarks the competency and maturity levels of those programs within large organizations. In this report, Temkin Group highlights how VoC programs have advanced in recent years, common obstacles companies face when trying to improve their VoC programs, and ways to assess the maturity of your VoC Program.

Download this report to learn more about:
  • The anatomy of a successful VoC program
  • 5 key trends that are reshaping current VoC programs
  • Actionable steps to help propel your VoC program to the next level