CX SOCIAL WEBINAR

The MedicAlert Difference to Social Customer Service

How is a 60-year-old company, specializing in emergency medical identification, changing the way they interact and respond to their customers? By connecting to their customers on the social platforms they use most, this allows social customer service teams to better understand and respond to their customers’ needs and emotions – faster than ever.

Watch this webinar with MedicAlert Canada to learn:
  • How selecting the right social customer service tool can make the greatest business impact
  • Steps to grow your social customer service team
  • How improving efficiencies leads to greater ROI

Featured Speaker:

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Clint Kimchand
Contact Center Operations, MedicAlert Canada

Over 15 years of Customer Service experience in multiple verticals, including Health Information, Financial & Telecom. Clint has filled roles in both Operations and Account Management servicing major Canadian brands. As Senior Manager, Contact Center Operations for MedicAlert Canada, Clint currnetly manages customer service across various channels including Social Media.