Top Digital Care Trends for 2019

With the recent release of Whatsapp Business as well as consumers’ increasing adoption of messaging applications, digital care leaders from cutting edge brands are preparing for 2019 to be a transformative year for their teams and technologies.

In this webinar, leaders from the CX Social team will discuss the trends, best practices, and potential pitfalls to watch out for in 2019, including topics such as:
  • Rolling out new digital care channels to consumers
  • Deploying BOTs on Facebook and Twitter
  • Scaling teams and technology to support increased workloads

Featured Speakers:

forrester-logo-circle.pngJagrit Malhotra
Managing Director for EMEA & CX Social

Jagrit Malhotra is the Managing Director for EMEA and CX Social with over 20 years of experience in customer experience, social media management, and analytics. He has previously held leadership positions at Claraview and MicroStrategy, and was co-founder of Lunexa, a San Francisco-based consulting firm acquired by Teradata.

clarabridge_logo_circle_3157 (002).pngDimitri Callens
Director of Product Management

Dimitri Callens is a co-founder of Engagor, now CX Social. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. He has recently moved into the new role that speaks to his true passion; as Director of Product Management, he works alongside the CX Social R&D, Customer Support, and Customer Success teams. It's his mission to stay in close touch with customers and listen to their needs, and ultimately, play a key role in enhancing the CX Social platform.

clarabridge_logo_circle_3157 (002).pngEmma Rose
Director of Customer Success for CX Social

Emma has built up many years of knowledge in customer experience; the last several of which have been spent leading Professional Services teams across Clarabridge. As Clarabridge's Director of Customer Success for CX Social, Emma and her team ensure our CX Social customers have everything at their disposal to help them get best use of the platform.

clarabridge_logo_circle_3157 (002).pngAndy Davis
Director of Sales

As Director of Sales for CX Social, Andy has helped hundreds of social media and customer service teams understand and solve challenges associated with social customer care and engagement.