It’s Time to Mature Your CEM Programme

You can take your customer experience program to the next level. Learn how at the London CX Summit. This free event will be a morning of learning and networking with CX experts.

Register to learn how to:

  • Transform customer feedback data into actionable insights 
  • Mature your CEM program with practical advice 
  • Network with CEM experts who have the experience to help you succeed 

When: 

Wednesday, 16 March 8:30 AM – 12:30 PM

Where: 

The Royal Exchange, London EC3V 3DG

Please fill out the form below to register:

It’s Time to Mature Your CEM Programme

You can take your customer experience program to the next level. Learn how at the London CX Summit. This free event will be a morning of learning and networking with CX experts.

Register to learn how to:

  • Transform customer feedback data into actionable insights 
  • Mature your CEM program with practical advice 
  • Network with CEM experts who have the experience to help you succeed 

When:  Wednesday, 16 March 8:30 AM – 12:30 PM

Where:  The Royal Exchange, London EC3V 3DG
 

Featured Speakers

Featured Speakers:

Abhiskek Kakkar

Abhishek Kakkar
Social Reputation Manager, O2 (Telefónica UK)

Abhishek manages the Social Media Response Team (SMRT) and works with the CSAtS (Customer Service Advisor through Social) to defend and enhance O2’s reputation in social media channels and ensure the seamless delivery of world-class social customer care across all channels.

Shaun Smith

Shaun Smith
Founder, Smith + co

Shaun has been a key catalyst in expanding management attention from the narrow focus on customer service to the much wider and strategic issue of customer experience. He has developed some of the latest thinking and practice around this subject, helping organisations worldwide create a compelling customer experience that achieves brand differentiation and customer loyalty.

Darren Tripp

Darren Tripp
Head of Customer Experience Strategy, Lloyds Banking Group

Since joining the Lloyds Bank Branch Network in 1988, he has held a variety of roles in Customer Experience, Change Management, Product Management, Service Management and Relationship Management. He has extensive knowledge in leading teams across various disciplines and his two real passions (in work!) are colleagues and customers – when not looking to improve the customer experience, he is coaching his team or supporting one of his 12 mentees. He also leads the ‘Investing In You’ People strategy for Customer Services – looking for ways to improve how people feel about working in the department.


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