Cracking the Case on Contact Centers through Customer Intelligence

Uncover the Truth About Your Customers

71% of customers cite poor customer service as a reason for not buying from a brand.1 Don’t let your customers be part of this statistic!

Customer care managers can make impactful improvements to customer service by truly understanding customer needs, wants, and preferences. This eBook will show you how you can make smarter, data-driven decisions that improve agent performance, reduce call volume, and the overall customer experience.

Download this eBook and learn how to:

  • Deflect calls through improved self-service tools
  • Achieve first call resolution
  • Increase staff productivity and efficiency
  • Ensure that proper training occurs consistently

1McKinsey & Company: The 'moment of truth' in customer service

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