Cracking the Case on Contact Centers through Customer Intelligence
Uncover the Truth About Your Customers
71% of customers cite poor customer service as a reason for not buying from a brand.1 Don’t let your customers be part of this statistic!
Customer care managers can make impactful improvements to customer service by truly understanding customer needs, wants, and preferences. This eBook will show you how you can make smarter, data-driven decisions that improve agent performance, reduce call volume, and the overall customer experience.
Download this eBook and learn how to:
1McKinsey & Company: The 'moment of truth' in customer service
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