Jumpstart your customer experience program at the New York CX Summit. This free event will be an afternoon of learning and networking with CX experts. Register to learn how to:
* Also don't miss our workshops on how to jumpstart your CX program and for our customers, a walkthrough of the newly released CX Studio.
Tuesday, September 29th
1:00 PM – 3:00 PM: Workshop: Jumpstart Your CX Program (Optional)
1:00 PM – 3:00 PM: Workshop: CX Studio (Optional/Customers Only)
3:00 PM – 5:30 PM: Speaker Presentations
5:30 PM – 7:00 PM: Cocktail Reception
The Standard High Line, 848 Washington at 13th Street, New York, NY
Jumpstart Your Customer Experience Program (Optional)
Looking for a new approach to understanding the vast universe of customer feedback? Attend this free workshop to learn how to get started. We’ll show you how to use Clarabridge to tap into all sources of customer feedback, truly understand the customer voice, and deliver relevant insights across your company.
Suitable for all audiences, don’t miss this opportunity to see how the world’s top brands are making customer feedback a critical piece of their customer experience strategy.
CX Studio Workshop (Optional/Customers Only)
Join us for a hands-on workshop with the newest Clarabridge product, CX Studio. Through fully customizable, infographic style dashboards, CX Studio democratizes your insights giving you the power to conveniently and easily distribute insights to every stakeholder in your business; from executives to the frontlines.
In this 2-hour workshop you will learn to create sharable, role-based dashboards, include photos, videos and other assets to enhance your dashboards and administer permissions and governance for dashboards and data.
Jumpstart your customer experience program at this free event, an afternoon of learning and networking with CX experts.
When: Tuesday, September 29th
1:00 PM - 3:00 PM - Jumpstart Your CX Program (Optional)
1:00 PM - 3:00 PM -CX Studio Workshop (Optional)
3:00 PM - 5:30 PM - Presentations
5:30 PM - 7:00 PM - Cocktail Reception at High Line Terrace
The Standard High Line
848 Washington at 13th Street New York 10014
Register for the New York CX Summit to learn:
Maxie Schmidt-Subramanian, Ph.D
Maxie Schmidt-Subramanian's research focus areas include customer experience measurement, voice of the customer programs and vendors, making the business case for customer experience efforts, and the relationship between pricing and customer experience. Maxie was awarded an Emerald Literati Best Paper Award for her research on the frustration that customers experience in loyalty programs. Her Ph.D. thesis on optimizing the quality of customer interactions in contact centers was later published as a book.
Doug leads the front end of New Pig’s innovation group and is responsible for creating strategies and insights to drive organic growth. This includes not only product innovation but also innovation in marketing, operations and in New Pig’s business model. In practice this means Doug helps to lead process innovation and the innovation process. Doug is a past board member for PDMA, the Product Development and Management Association. He loves to work on all aspects on innovation, hang out with his wife and 4 kids, and roast spectacular coffees from around the world.
Michelle Musgrove has more than 15 years of specialized experience in all aspects of marketing strategy, segmentation, multi-cultural marketing, and relationship management. Michelle has developed 2 new emerging market segmentation models and has launched a Voice of the Customer program to enhance AARP’s member experience. Michelle was appointed as Director of Member Experience Management. She was responsible the development of customer centric marketing programs that boosted member engagement and retention.
Ameera is the Director of Analytics for Digital Strategy at Morgan Stanley where she’s responsible for expanding the role of digital analytics through the organization. She’s passionate about using data to make digital experiences less sucky. She’s hacked data sources ranging from web analytics to market research to Net Promoter Score® in order to tell the customer’s story. Prior to Morgan Stanley, she worked on the User Experience team at MetLife. Ameera has a BBA in Information Systems and Marketing from the University of Wisconsin-Milwaukee.