A Clarabridge Webinar Series:
Employee Experience Will Never Exceed Customer Experience

Your leaders are all fired up about your new customer experience strategy, but your frontline employees have some concerns. Most leaders are removed from day-to-day interactions with customers. They don’t realize that the changes they implement sometimes make their employees’ jobs harder. 

In Part Three of our Customers for Life Series, author and CX guru Gary Magenta outlines how leaders should factor the employee experience into the customer experience. Every employee should be engaged in creating authentic customer experiences.

In this webinar, these key questions will be explored:

  • Why can the employee experience never exceed the customer experience?
  • What skills and knowledge does the frontline need to deliver an amazing customer experience?
  • What is the crucial role of employee engagement in your customer experience strategy?
  • How do you balance service standards with empowering employees? 

This is the final part of a 3-part series on Creating Customers for Life. A fun, highly interactive experience, the series incorporates lots of storytelling and real-world examples.


Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!

Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

Your leaders are all fired up about your new customer experience strategy, but your frontline employees have some concerns. Most leaders are removed from day-to-day interactions with customers. They don’t realize that the changes they implement sometimes make their employees’ jobs harder. 

In Part Three of our Customers for Life Series, author and CX guru Gary Magenta outlines how leaders should factor the employee experience into the customer experience. Every employee should be engaged in creating authentic customer experiences.

In this webinar, these key questions will be explored:

  • Why can the employee experience never exceed the customer experience?
  • What skills and knowledge does the frontline need to deliver an amazing customer experience?
  • What is the crucial role of employee engagement in your customer experience strategy?
  • How do you balance service standards with empowering employees? 


Webinar Speaker:

Gary Magenta

Gary Magenta 
Organizational Transformation Expert & Chief Change Architect,
Root Inc.

Gary is a Senior Vice President of Root Inc., a consulting company that helps organizations execute their strategy through people. During his 16 years at Root, Gary has partnered with CEOs and executive teams at Fortune 500 and Global 2000 organizations throughout North America and Europe bringing a holistic view of their businesses, their people, and the customers they serve.

This is the final part of a 3-part series on Creating Customers for Life. A fun, highly interactive experience, the series incorporates lots of storytelling and real-world examples.

RESERVE YOUR SPOT

Thursday, October 20th

10 AM ET | 3 PM BST
Duration: 60 Minutes

A Clarabridge Webinar Series:
Customer Experience Will Never Exceed Employee Experience

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