A Clarabridge Webinar:
The Truth Behind Omni-Channel Customer Analytics

Bruce Temkin Report

All webinar attendees will receive FREE access to the exclusive Temkin Group Insight Report, “Maximizing Value From Customer Journey Mapping”.





Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

Today, customers are more eager than ever to share their thoughts, however only a few companies are paying attention to what they’re saying. Most organizations miss out on the full picture because they only leverage one or two channels to uncover feedback opportunities. This approach means that companies have a narrow view of the data they’re collecting, which is the opposite of how businesses should approach customer analytics.

Wondering how omni-channel customer analytics gives you a holistic understanding of the customer experience? Join our webinar on Tuesday, September 19, as Donna Fluss, President of DMG Consulting helps you understand everything about customer analytics, including:
  • How you can use text and speech-based interactions to uncover context behind insights
  • Ways you can enhance the customer journey through omni-channel analytics
  • Reducing operating costs while improving customer and agent engagement
  • Identifying revenue and upsell opportunities 

A SPECIAL OFFER FOR WEBINAR REGISTRANTS

Bruce Temkin Report


All webinar registrants will receive FREE access to the exclusive Temkin Group Insight Report, 
“Maximizing Value From Customer Journey Mapping”.



REGISTER FOR THE WEBINAR 

Tuesday, September 19

11 AM EST | 4 PM GMT
Duration: 45 Minutes

 

The Truth Behind Omni-Channel Customer Analytics

 

Send your questions to [email protected] before the webinar to help guide the focus of discussion; we’ll also take questions live during the webinar.

 

Featured Speaker: 

Donna Fluss

Donna Fluss
President of DMG Consulting LLC

Donna Fluss is President of DMG Consulting LLC. For more than three decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the service industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.





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