A Clarabridge Webinar:
Deploying a Closed-Loop Ecosystem: The Missing Link for VOC

Bruce Temkin Report

All webinar attendees will receive FREE access to the exclusive Temkin Group Insight Report, “Maximizing Value From Customer Journey Mapping”.





Clarabridge Webinar:
CX Studio Dashboard
Tips & Tricks

At Clarabridge, we are always thinking about ​how​ to enhance dashboards and make it easier to communicate value to CX stakeholders. Attend this webinar to learn how to leverage CX Studio features to build informative dashboards for stakeholders at all levels of your Customer Experience organization. 

In the webinar, we will explore:

  • How to build compelling dashboards that will communicate value to viewers 
  • The use of dashboard personalization to deploy a single dashboard widely throughout the organization 
  • Tools to improve the performance of your dashboard’s reports 
  • Best practices on handling common scenarios such as transitioning dashboards

Note: We'll share a recording of the webinar to all registrants, so if you can't make it, still sign up!


Webinar Speaker: 

Faheem Khemani

Faheem Khemani 
Product Manager, Clarabridge

Faheem is responsible for owning design and development of Clarabridge CX Studio. Over the last two years, he has worked on improving Clarabridge's dashboarding, reporting and analytics, and data integration capabilities. In addition to working at Clarabridge, Faheem teaches about product management at General Assembly, an educational institution that empowers professionals to learn technology skills. Prior to joining the Clarabridge team, Faheem has worked in product management and analytics at DC-based Perfect Sense Digital and LivingSocial.

Great CX doesn’t happen by chance, it’s orchestrated by CX Professionals who work to help their organizations succeed. With Voice of the Customer (VoC) being one of their key responsibilities, they have to get organizations to make strategic decisions with data, though most only use data about 11% of the time to make decisions about customers.

A CX Professional’s lifeblood is the insights they use to drive decisions. In VoC, a closed-loop ecosystem is usually overlooked mostly because most businesses don’t know where to start. That’s where Convergys Analytics comes in. Join our September 21st webinar, Deploying a Closed-Loop Ecosystem: The Missing Link for VoC, to learn:
  • How you can create a culture of daily accountability and infectious enthusiasm for CX
  • Teaching, developing and empowering frontline employees
  • Ways to mitigate risk of churn, escalation and high-effort journeys
  • Correcting systemic challenges driven by upstream process and channel issues
  • Elevating operationally ‘uncontrollable’ issues to process improvement resources

A SPECIAL OFFER FOR WEBINAR REGISTRANTS

Bruce Temkin Report


All webinar registrants will receive FREE access to the exclusive Temkin Group Insight Report, 
“Maximizing Value From Customer Journey Mapping”.



REGISTER FOR THE WEBINAR 

Thursday, September 21

1 PM ET
Duration: 45 Minutes

 

A Clarabridge Webinar:
Deploying a Closed-Loop Ecosystem: The Missing Link for VOC

 

Send your questions to [email protected] before the webinar to help guide the focus of discussion; we’ll also take questions live during the webinar.

 

Featured Speaker: 

Jackie Potts

Jackie Potts
Voice of the Customer Product Manager Convergys Analytics

Jackie Potts is the Voice of the Customer (VoC) Product Manager for Convergys Analytics. She is responsible for leading the vision and strategy of Convergys’ VoC solution to ensure clients continue to drive positive financial outcomes using customer feedback. Jackie has over 10 years’ experience designing, implementing and supporting VoC programs for Fortune 500 companies. As an account manager, she held primary responsibility for selling and solutioning customer feedback programs. Earlier, she was with Medallia partnering with leading brands to design their strategies for operationalizing customer feedback. Jackie earned a Bachelor of Science in Marketing from Xavier University in Cincinnati, Ohio.





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