Traditional customer service models are losing two things- momentum and customers. Organizations are no longer in the position to tell customers where and how they can get help, customers are forging their own path to customer service. Social Customer Service isn’t just an idea – it’s a reality that’s either helping or hurting your company. Are you keeping up?
Join us on Thursday, September 14 for our most anticipated panel-style webinar featuring Social Media Management leaders at Crate & Barrel, Porsche, Transport for London (TfL) and ING Spain to learn about the evolution of social media, how it’s reshaping the customer experience, and what your company needs to do to get ahead of it.