Whether you know it or not, your contact center is already an experience center. But, do you know what kind of experiences people are having? With so much focus on enhancing digital experiences (and reasonably so), it’s becoming clear that human interactions just aren’t catching up.
Ready to see how you can make your contact center a brand-aligned, purposeful and emotional experience, without jeopardizing efficiency? In the ebook, From Contact Center to Experience Center Smith + Co. will walk you through how you can strike that perfect balance. You’ll also get access to insights behind how a global luxury brand cut complaints in half while increasing compliments 300% through the contact center.
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