You’re not in charge of customer service anymore. Today, there are two things that traditional customer service models fail to include – engagement and customers. Customers are dictating the where, why, when and how they get help from a brand, and more than ever they’re choosing social media as a means to an end. For companies struggling to keep up, Social Customer Service is a nightmare. This in mind, we’ve gathered some of the most successful companies with Social Customer Service programs in place. Join us on Tuesday, October 3 for our most anticipated panel-style webinar featuring Social Media Engagement leaders at O2, The Restaurant Group (TRG), Abtran and Irish Water to learn about the evolution of social media, how it’s reshaping customer engagement, and what your company needs to do to get ahead of it.