Webinar: Activating the
Voice of the Customer in Your Business

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Webinar - Clarabridge presents a Fireside Chat: "Activating the Voice of the Customer in Your Business"

Moderator - Susan Ganeshan, CMO, Clarabridge

Speakers - 

  • Cheryl Cargill, Customer Insights Leader for Power Generation Service, GE Power & Water
  • Kim Zieroth, IT Project Leader, GE Healthcare

Topic - Whether you are a customer experience (CX) newcomer or veteran, hearing from industry experts can help you find new ideas for your own CX program.  Listen to this fireside chat with customer experience leaders from GE Healthcare and GE Power & Water to hear how they began, fostered and measure the success of their CX programs.

Watch this webinar and learn about:

  • Driving effective change using customer feedback
  • The intersection of CEM and CRM
  • Determining the ROI of your CX program