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Webinar: How Social Data
Powers Customer Experience

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Webinar - How Social Data Powers Customer Experience

Hosted by: 

Speakers - 

  • Adam Oberweiser, Customer Experience at The Clorox Company
  • Seth Grimes, Principal Consultant at Alta Plana Corporation
  • Fabrice Martin, Vice President of Product Management at Clarabridge
  • Paul Dunay, Financial Services Marketing Leader at PwC

Topic - Are you using social data to improve customer experience? Customer experience experts discuss how to harness the insights available in social data using advanced analytics.

Watch this webinar and learn about:

  • Using context clues in your customer data to provide responsive customer service
  • Allocating resources to customer experience, based on business value, need, and ROI
  • How best to harness social data and analytics across the entire customer lifecycle