Webinar: 5 Strategies for More Actionable Customer Insights

Webinar: 5 Strategies to Make Your VoC More Actionable

Most companies collect customer feedback, but few organizations take full advantage of those insights. During this webinar, industry visionary Bruce Temkin will explain what it takes to create a successful VoC program.

In addition, Clarabridge will demonstrate how companies are using their new CX Studio drive actionable insights across business units, breaking down silos and feeding true understanding of customers desires.

In this webinar you'll learn:

  • What it takes to create a successful VoC program 
  • How to take full advantage of customer feedback 
  • Creating strategies for making the insights more actionable

Date: September 16, 2015
Time: 1:00pm EDT


Webinar Speakers: 

Bruce Temkin

Bruce Temkin
CX Transformist and Managing Partner, Temkin Group

Fabrice Martin

Fabrice Martin
VP of Product Management, Clarabridge

Webinar in partnership with: 
Temkin Group

Where do VoC programs run into problems?
...Taking action on what they learn.

Most companies collect customer feedback, but few organizations take full advantage of those insights. During this webinar, industry visionary Bruce Temkin explains what it takes to create a successful Voice-of-the-Customer (VoC) program.

In addition, we demonstrate how companies are using CX Studio drive actionable insights across business units, breaking down silos and feeding true understanding of customers desires.


In this webinar you'll learn:

  • What it takes to create a successful VoC program 
  • How to take full advantage of customer feedback 
  • 5 strategies for making the insights more actionable


Webinar Speakers: 

Bruce Temkin

Bruce Temkin
CX Transformist and Managing Partner, Temkin Group

Bruce Temkin is widely recognized as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. His company, Temkin Group, is a leading research and consultancy focused on enterprise-wide customer experience transformation. He is the Chair and co-founder of the Customer Experience Professionals Association, a global non-profit organization.

Fabrice Martin

Fabrice Martin
VP of Product Management, Clarabridge

Fabrice brings to Clarabridge 20 years of experience in entrepreneurship, product management, marketing, and enterprise software sales, with specific domain expertise in SaaS/PaaS, data visualization/discovery, Business Intelligence, and analytics for marketing and contact center operations. Fabrice has participated as keynote speaker and industry evangelist at conferences and tradeshows across the United States, Europe, and Latin America. 


View a recording of this webinar:

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