A Clarabridge Webinar:
Mixing Up the Perfect Social Care Strategy

Building a social care team within a traditional customer care center while harmonizing the way a brand communicates with its consumers across new channels is a process that requires not only time, but also passion.

Nominated top mixer in the world, KitchenAid will explain how their social strategy has evolved since implementation, what tools they use in order to improve overall customer experience, and share best practices and lessons learned along their journey.


Tuesday, March 13th


Duration: 30 Minutes


A Clarabridge Webinar:
Mixing Up the Perfect Social Care Strategy

Featured Speaker

KitchenAid Logo

David Moreno,
Social Media Manager, KitchenAid EMEA

David Moreno is Social Media Manager of KitchenAid EMEA located in Brussels, Belgium. He is responsible for the social media strategy and the integration and management of the Social care team within the customer center, covering and giving support in 14 countries. Having incorporated Social Media to its channels recently, KitchenAid focus its strengths in using this channel to engage with their community and also handle after sales requests and complaints. David has also experience in CRM and Digital PR.

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